28-Day Compliance Tracking
Available on Growth+Automatic re-checking before the recommended compliance window expires.
What It Does
28-Day Compliance Tracking continuously monitors your phone number lists and automatically re-checks them against the TPS and CTPS registers before the 28-day screening interval (per ICO guidance) expires. No manual tracking required.
Why It Matters
ICO Guidance
ICO guidance recommends screening at least every 28 days before making marketing calls. Numbers checked on Day 1 should be re-checked by Day 28 to stay within this guidance.
The Risk of Manual Tracking
- Spreadsheets and calendar reminders are error-prone
- Staff turnover leads to lost institutional knowledge
- Large contact lists make manual tracking impractical
- A single oversight can result in calling a TPS-registered number
The Cost of Non-Compliance
The Information Commissioner's Office (ICO) can issue fines of up to £17.5 million or 4% of global turnover for serious PECR breaches (Data Use and Access Act 2025). The Act also expanded enforcement scope to cover attempted communications, not just completed ones. Beyond fines, non-compliance damages brand reputation and erodes customer trust.
How It Works
- Register Your Numbers - Add phone numbers you wish to monitor through the dashboard or bulk upload.
- Automatic Tracking - The system records when each number was last checked and calculates the compliance deadline.
- Proactive Re-checking - Numbers are automatically re-checked on Day 25, providing a 3-day safety buffer before the 28-day deadline.
- Status Change Alerts - If a number's TPS status changes (e.g., becomes registered), you receive an immediate notification.
- Compliance Dashboard - View all monitored numbers, their last check date, and countdown to the next required re-check.
Notifications
| Notification Type | Description |
|---|---|
| Email Alerts | Instant notification when a monitored number becomes TPS-registered |
| Dashboard Countdown | Visual indicator showing days until each number requires re-checking |
| Webhook Integration | Optional real-time notifications to your internal systems |
Use Cases
Ongoing Telemarketing Campaigns
Keep long-running outbound campaigns compliant without manual intervention. Numbers are continuously validated throughout the campaign lifecycle.
Call Centres with Regular Contact Lists
Operations teams can focus on calling rather than compliance administration. The system handles re-check scheduling automatically.
Agencies Managing Multiple Client Lists
Marketing and lead generation agencies can maintain compliance across multiple client accounts, each with their own monitored number lists.
Key Benefits
| Benefit | Description |
|---|---|
| Set-and-Forget Compliance | Once numbers are registered, the system handles everything automatically |
| Reduced Manual Effort | Eliminate spreadsheet tracking and calendar reminders |
| 3-Day Safety Buffer | Re-checks occur on Day 25, not Day 28, providing margin for error |
| Instant Status Change Alerts | Know immediately when a number joins the TPS register |
| Complete Audit Trail | Full history of all checks for regulatory evidence |
| Peace of Mind | Confidence that your calling operations remain compliant |
28-Day Compliance Tracking is available on Growth, Business, and Enterprise plans. Contact your account manager or upgrade your subscription to enable this feature.
