Audit Logs & Reports
Available on Pro+Complete compliance records for regulatory evidence.
What It Does
Audit Logs & Compliance Reports maintains a complete, tamper-evident record of every TPS check your organisation performs. This audit trail can be exported at any time as formal compliance evidence for regulators, clients, or internal reviews.
Why It Matters
The ICO Expects Proof
If the Information Commissioner's Office investigates your organisation for potential PECR violations, saying "we checked TPS before calling" is not sufficient. The ICO requires timestamped evidence demonstrating that you verified each number against the TPS/CTPS registers before making contact.
Protect Your Business
Without proper records, even compliant organisations can face:
- Enforcement action due to inability to prove compliance
- Fines of up to £17.5 million or 4% of global turnover for serious PECR breaches (Data Use and Access Act 2025), with scope now covering attempted communications
- Reputational damage from publicised enforcement
- Loss of client contracts requiring compliance evidence
Demonstrate Due Diligence
Comprehensive audit logs show that your organisation has established proper compliance processes, not just one-off checks. This demonstrates the "due diligence" that regulators and clients expect.
What Gets Logged
Every TPS check creates a permanent record containing:
| Data Point | Description |
|---|---|
| Phone number checked | The number you submitted for verification |
| TPS/CTPS result | Registration status at the exact time of check |
| Date and time | Precise timestamp of when the check occurred |
| User/API key | Which team member or system performed the check |
| Result details | Line type, carrier, location, and validity data |
All records are stored securely and cannot be modified after creation.
Available Reports
Generate compliance reports filtered by:
- Date range - All checks between specific dates
- Phone number - Complete history for individual numbers
- User or API key - Activity by team member or integration
- Summary statistics - Check volumes, result breakdowns, trends
Export Formats
| Format | Best For |
|---|---|
| CSV | Data analysis, importing into other systems, bulk record keeping |
| Formal submissions to regulators, client reporting, archival |
Retention Period
Audit logs are retained for 12 to 24 months, configurable based on your plan and requirements. This exceeds the 28-day screening interval (ICO guidance), ensuring you maintain evidence for the full period regulators may investigate.
Common Use Cases
ICO Audit Response
When the ICO requests evidence of TPS compliance, export a complete report showing every check performed during the relevant period. Demonstrate systematic compliance rather than ad-hoc efforts.
Internal Compliance Reviews
Run quarterly or annual reviews of your TPS checking activity. Identify gaps, verify all campaigns followed proper procedures, and document your compliance programme.
Client Reporting (Agencies)
If you make calls on behalf of clients, provide them with formal compliance reports showing all TPS checks performed for their campaigns. Protect both your agency and your clients.
Dispute Resolution
When a consumer claims you called them despite TPS registration, retrieve the exact check result from before the call was made. Resolve disputes quickly with timestamped evidence.
Audit Logs & Compliance Reports is included with all Pro, Business, and Enterprise plans. No additional setup required - logging begins automatically when you upgrade.
Access your audit logs and generate reports from the TPSCheck.uk dashboard under Compliance > Audit Logs.
