Compliance Risk Scoring
Available on Business+Risk scores from 0-100 based on multiple compliance factors.
What It Does
Compliance Risk Scoring provides an overall risk score from 0 to 100 for each phone number you check. Rather than relying solely on TPS registration status, this feature analyses multiple compliance factors to give you a complete picture of calling risk.
Each number receives:
- A numerical score (0-100)
- A risk level classification
- A breakdown of the specific factors contributing to the score
Why It Matters
TPS status alone does not tell the full compliance story.
A number may not be on the TPS register, but that does not automatically make it eligible to call based on available data. The number might be invalid, flagged for spam complaints, or your last check might be outdated beyond the 28-day interval recommended by ICO guidance.
Compliance Risk Scoring helps you:
- Prioritise safely - Focus your calling efforts on the lowest-risk numbers first
- Reduce complaints - Identify problematic numbers before they become incidents
- Demonstrate due diligence - Provide documented evidence of thorough compliance checks if challenged by the ICO
Risk Factors Considered
The score is calculated by evaluating the following factors:
| Factor | Description |
|---|---|
| TPS/CTPS Registration | Whether the number is registered on the Telephone or Corporate Telephone Preference Service |
| Days Since Last Check | Numbers not checked within 28 days carry higher risk (per ICO guidance) |
| Number Validity | Whether the number is valid, reachable, and correctly formatted |
| Community Spam Reports | Aggregated reports from industry partners flagging numbers associated with complaints |
| Line Type | Personal mobile and landline numbers carry different risk profiles than business lines |
Risk Levels
| Score Range | Level | Guidance |
|---|---|---|
| 0-25 | LOW | Low compliance risk based on available data. |
| 26-50 | MEDIUM | Proceed with caution. Consider the flagged risk factors. |
| 51-75 | HIGH | Review before calling. Manual assessment recommended. |
| 76-100 | CRITICAL | Strongly consider not calling. Multiple serious compliance concerns identified. |
Not legal or compliance advice. You are responsible for your own compliance with applicable laws.
Use Cases
Prioritising Calling Lists
Sort your calling lists by risk score to ensure your team works through the safest numbers first. This maximises productive call time while minimising complaint risk.
Flagging High-Risk Numbers
Automatically route numbers scoring above your chosen threshold to a manual review queue. Supervisors can assess whether to proceed, remove the number, or investigate further.
Demonstrating Compliance to Regulators
In the event of an ICO investigation, Compliance Risk Scoring provides documented evidence that you went beyond basic TPS checking. The detailed risk factor breakdown shows genuine due diligence in protecting consumers.
What You Receive
For each number checked, the response includes:
- Score - A numerical value from 0 to 100
- Risk Level - LOW, MEDIUM, HIGH, or CRITICAL classification
- Risk Factors - A list explaining which factors contributed to the score and why
This transparency allows your compliance team to understand exactly why a number received its score and make informed decisions accordingly.
Compliance Risk Scoring is available on Business and Enterprise plans. Contact your account manager to enable this feature or upgrade your subscription.
