Priority Support
Available on Pro+Faster response times and dedicated support channels.
Overview
When compliance is on the line, you need fast answers. Priority Support ensures that paying customers receive faster response times and dedicated support channels to keep their TPS checking operations running smoothly.
Support Tiers
| Plan | Response Time | Channels |
|---|---|---|
| Free | Community support | Documentation only |
| Starter | 48-hour response | |
| Pro | 24-hour response | Priority email |
| Growth | 8-hour response | Priority email |
| Business | 4-hour response | Priority email, phone |
| Enterprise | 1-hour response | Priority email, phone, dedicated Slack channel |
Enterprise Extras
Enterprise customers receive a dedicated support team and a named account manager who understands your business and can provide proactive guidance on compliance best practices.
What Is Included
All paid support tiers include:
- Technical integration assistance - Help getting your systems connected to TPSCheck
- Troubleshooting API issues - Resolve errors and unexpected behaviour quickly
- Best practices guidance - Advice on maintaining compliance and optimising your workflow
- Account and billing support - Questions about your subscription, invoices, or usage
Support Channels
| Channel | Availability |
|---|---|
| Documentation | All plans |
| Starter and above | |
| Phone | Business and Enterprise |
| Dedicated Slack | Enterprise only |
Business Hours
Support is available during UK business hours:
Monday to Friday, 9:00 AM - 5:30 PM GMT/BST
Enterprise customers with specific requirements can discuss extended support hours as part of their service agreement.
Why It Matters
TPS compliance is not optional. When your marketing campaigns depend on accurate, timely telephone checks, delays in resolving issues can mean missed opportunities or regulatory risk.
Priority Support gives your team the confidence that help is available when you need it most.
Need support? Contact us at support@tpscheck.uk or through your account dashboard.
